What Happens If My Package Is Lost?

If you believe your package has been lost, don't worry, we're here to help.

The first step is to check the tracking information provided in your dispatch email, as this will often show the latest delivery updates and help identify any delays.

If your parcel hasn't arrived and appears to be lost in transit, please contact our customer support team with your order details. We'll investigate the issue with Royal Mail and work to find a resolution as quickly as possible.

If a package is confirmed as lost, we'll arrange an appropriate solution, which may include a replacement or refund depending on the circumstances.

Your satisfaction is important to us, and we'll do everything we can to ensure you receive your order.