What happens if my ring arrives damaged?

If your ring arrives damaged, please contact us as soon as possible and we'll make it right.

We take great care in packaging and inspecting every order before it leaves us, but if your ring is damaged during transit or arrives with a defect, we'll be happy to help. Simply get in touch with our support team and, where possible, provide photos of the damage.

We'll review the issue and arrange an appropriate solution, whether that's a replacement ring or a full refund, depending on your preference.

As part of our 30-day satisfaction guarantee, we're committed to ensuring you're completely happy with your purchase and will work quickly to resolve any problems.

You can find our contact details on our Contact Us page.